Terms & Conditions
“Brand Developers Ltd” means Brand Developers Ltd, VAT number 245 8623 86.
“we” in all cases refers to Brand Developers Ltd.
“you” in all cases refers to the customer
2. Our Agreement
An agreement for us to sell you products is made on the basis of these Terms and Conditions when we accept your telephone order(s).
You must be 18 years old or over.
Brand Developers Ltd reserves the right to make changes to its policies and Terms and Conditions from time to time, which will become effective upon notification of such changes by us to you. If we make any changes that are materially to your detriment then you will have the right to terminate this Agreement by giving us notice in writing to take effect no later than 30 days after the date on which such change takes effect.
All orders are subject to acceptance by Brand Developers Ltd at our sole discretion, but orders are normally accepted if the products are available, the order reflects the current pricing and you are based in a country to which we are currently able to sell.
Orders can only be accepted for offers and promotions received in the customer’s country of residence, due to the licensing agreements for some of our products.
Brand Developers parcels are sent by Royal Mail. UK Standard Delivery orders should be received within 14 days. International deliveries should arrive within 30 days.
If you have not received your parcel within the timeframes outlined above, please contact our customer care team for further assistance.
In the event that a product is out of stock you will be notified by Brand Developers Ltd and no payment will be taken until the product is back in stock. You have the right to cancel an order for an out of stock item at any time by contacting Brand Developers’ Customer Care.
Brand Developers Ltd only accepts credit card or debit card payments for products. If you are paying by credit card or debit card, payment for the set will be taken on despatch of the item. Brand Developers Ltd accepts the following credit cards and debit cards for set orders: Master Card and Visa.
Brand Developers Ltd charges credit cards and issues refunds in British Pounds.
Administration Fees for Non-Payment
Brand Developers Ltd reserves the right to charge an administration fee on all overdue amounts. At present you will be charged £2.50 per reminder sent by us in respect of any title which remains partly or wholly unpaid. Reminders will be sent to you approximately every 4 weeks that any item remains partly or wholly unpaid. We reserve the right to alter the cost of these fees in line with the processing and administration costs incurred by us.
In the event of non-payment without a returned product, we reserve the right to pass your details on to a debt collection agency nominated by Brand Developers Ltd where further administration fees may be charged.
The description of the products, price (including VAT, where applicable), cost of delivery and currency are set out in your statement/invoice. Brand Developers Ltd reserves the right to promote the same or similar products with varying offers depending on the advertising route and/or country of sale and/or time. Unless otherwise stated all advertised pricing is in British Pounds.
7. Return and Refund Policy
At Brand Developers we offer a no quibble 30 day money back guarantee.
Simply contact our Customer Care team for a “RMA” (Return Merchandise Authorisation Number) within 30 days of receipt of your order and a member of our team will advise you on how to return your order for a refund.
To return unwanted items you must have contacted our Customer Care team who will arrange with you for the unwanted items to be returned. You must include the RMA number you have received from our Customer Care team on the outside of the packaging of the goods being returned AND on the completed Returns Advice Slip. If no RMA is included with the items being returned, Brand Developers reserves the right to charge you for the unwanted goods. The product must be returned in the original packaging, with any free gifts that were part of the sale (unless we state otherwise). All products must also be in good, clean condition otherwise you may be charged a restocking fee.
In the unlikely event that you have received a product that you believe to be faulty, please contact our Customer Care team and they will advise you how to return the item. If the product is deemed to be faulty by our testing centre we will send out a replacement, if not, we may charge you a servicing and handling fee.
Once we have received your returned item/s and it has been checked by our warehouse team, we will arrange a refund to the payment method used at the time that you placed your order, within 10 working days.
If you need any assistance or support do not hesitate to contact a member of our Customer Care team who will be delighted to help.
Your legal right to cancel – What the law says:
Under the Consumer Rights Act (2015) you have the legal right to cancel your order within 14 days from the date of receipt of the order. Such cancellation notice must be in writing or some other durable medium which is accessible to us and must make clear that you are cancelling your order, and must be either:
- sent by post or left at Brand Developers Ltd, PO Box 25, Melton Mowbray, LE13 1ZG
- emailed to us via the Customer Care Form
In addition to your statutory right to cancel as described above, you must return the item/s to us within 14 days of notifying us of your intention to cancel. We will refund you the product price of your item/s and will refund you any standard P&P provided you have notified us within the statutory 14 days from receipt of your order. We will not refund you for any additional services such as Priority Processing, Gift wrapping.
Brand Developers Ltd will NOT refund any returned items received outside of our returns policy. In this instance, you may, by contacting us, elect to have such product returned to you, provided that we reserve the right to charge for postage and handling, as well as an administration fee.
All eligible items returned for refund as outlined above must be re-packaged (preferably in the original box) and returned to: Brand Developers Ltd, PO Box 25, Melton Mowbray, LE13 1ZG.
Brand Developers Ltd can only refund returned items where the customer has contacted us for a RMA, written their account number on the outside of the box, and included a copy of their invoice in the box. Please retain proof of posting.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
8. Intellectual Property & Copyright
Copyright subsists in all recordings issued under the Brand Developers label. Any unauthorised rental, broadcasting, public performance, copying or recording in any manner whatsoever will constitute infringement of such copyright and will render the infringer liable to an action at law. Public performance or broadcasting licences must be applied for from the licensing institution in the relevant country.
You may use Brand Developers Ltd products only for individual, personal and non-commercial use and, except as permitted by applicable law, you shall not copy, issue copies, rent, lend, perform, show or broadcast this programme products in public, or make adaptations of the DVDs or Videos.
Copyright laws apply to the products we supply and to the artwork on the packaging. You will be in breach of these laws if you broadcast, copy or perform the material on the products, or copy the artwork, without the copyright owner’s permission.
Brand Developers Ltd and the Brand Developers logo are registered trademarks.
9. Our liability
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.
Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
Notwithstanding any other provision of these terms and conditions, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.
We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
These terms and conditions shall be governed by and construed in accordance with English law, and we both agree to submit to the non-exclusive jurisdiction of the English courts.